Original topic:

Smart tags 2 not updating

(Topic created on: 04-13-2024 01:51 PM)
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Themster300
Active Level 3
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Wearables
I recently bought 4 new tags 2, as a test I put one in the car and it stopped updating 2 hours ago even while it's near my wife's Samsung Galaxy phone, she drove 50 km away. It's a bit pointless to not update when I need to know where my car is? Is this a flawed design? I want to know at anytime where the device is not only when it's in an area with other galaxy phone. Pls advise. 
5 Comments
Zammi
Active Level 9
Wearables
The SmartTag isn’t only being tracked by your smartphone, but also by any other Samsung device out there that has the SmartThings app installed. Tag 2 uses both Bluetooth LE and ultra wide-band to connect to phones.
Themster300
Active Level 3
Wearables
Ok so why doesnt it update / work properly? Is it designed not to be able to be found (some of the time)?
Zammi
Active Level 9
Wearables
In your example, your wife's galaxy phone should have SmartThings app installed and Bluetooth/ UWB enabled. And of course, to send updates, the phone should have a data connection.

Other than that, the only other dependency is that it uses samsung's own network to send updates. I haven't seen any option to hide it.
Themster300
Active Level 3
Wearables
Pardon if I may....so if attach the tag to something valuable which doesn't come into any contact with a galaxy device while lost? It it gone then?
Samsung_specialist
Community Manager
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Wearables

SmartTags can be attached your valuables so that you can easily find them when you need them the most. SmartTags communicate with your Galaxy smartphone or tablet using Bluetooth and have a maximum connection range of 120 meters. If your SmartTag is outside of this range, you can still locate it using offline finding in SmartThings Find.

SmartThings Find uses other users Galaxy devices, in the Galaxy Find Network, to help you locate your SmartTag, making sure that your valuables can be found no matter where they are.

Give this link a try for more information on how to locate your Smart Tag outside of Bluetooth range: https://www.samsung.com/ae/support/mobile-devices/how-do-i-find-my-samsung-smarttag/

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