Smart In ear detection not working

[UdayBhamidipati]

Recently I have purchased wireless Bluetooth and it has Smart In ear detection. But I am unable to use this option. Is there any setting need to be enable in my mobile

[AlenSony소니알렌]

Are you sure ?
Give the product name and version please

[UdayBhamidipati]

Mobile : Galaxy A51
Bluetooth: Mi True Wireless 2

[AlenSony소니알렌]

Mm its from other company so some fetures may not work
Wait let me check

[UdayBhamidipati]

Ok, please check and let me know

[AlenSony소니알렌]

If you don't use smartthings app use it it can control the device
Yiu can find it in Samsung folder in apps screen and update the app
And you will get connection pop up in smartthings not connect directly in bluetooth

[AlenSony소니알렌]

Oh ok 😁

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support