Original topic:

Setting up new Smart Tag2 "Network or Server Issue, Try Again Later"

(Topic created on: 02-01-2024 07:57 PM)
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Ed_M
Beginner Level 2
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Wearables

Hello, I'm trying to setup my first Smart Tag2 using my new S24 Ultra, and I am able to complete the setup without any issues - it connects to my phone flawlessly; however, every time I select 'find' or 'view map', it returns "A network or server error occurred. Try again later".  I have tried to uninstall and reinstall the Tag several times, and I have also followed advice on this forum for similar issues, by clearing cache, resetting network settings and re=pairing the Tag with no success.  Can anyone provide guidance?  Thanks.

2 Comments
MOQBALI
Expert Level 3
Wearables
I recommend contacting Samsung because there are some problems with updating and compatibility with applications
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Samsung_specialist
Community Manager
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Wearables

Kindly share the below details to be able to check the issue:

1- Full name

2- The contact number

2- The IMEI of the phone

Or to contact us directly through this link: https://www.samsung.com/ae/info/contactus/

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