Take your buds plus to the nearest Samsung service centre .
They will take the buds plus and give you a DOA certificate.
2. Then scan that certificate and send it to support.estore@samsung.com.
3. After verification they will send the COUPON
4. Redeem it from Samsung shopping app.
I also got the buds plus on 25th May with left ear bud not working. Had taken to the nearest service centre . They took my buds plus with box and bill and gave acknowledgment . After one or two days they will give me DOA Certificate. Then have follow the above mentioned steps.
