Original topic:

Samsung buds pro

(Topic created on: 12-26-2021 09:23 PM)
Justmissingyou
Active Level 4
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Wearables
#Galaxy Buds pro Hello I have this weird problem with my Galaxy Earbuds the problem is the left ear is not disconnected even when I close the buds case so it will stay on forever till the next day when I want to use it it's saying that the left side has 1% charge so am I using it the wrong way or it's a common problem I don't know as you can see the Earbuds are new as you can see the other photo is showing that the left buds is still on even when I 
 Put it back to the case it will stay on. so I don't know why !

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7 Comments
VikrantTambade
Active Level 8
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Wearables
Hi,
Try to reset your earbuds setting and also check for any software update pending for you.
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Justmissingyou
Active Level 4
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Wearables
Thank you
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VikrantTambade
Active Level 8
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Wearables
Is your issue solved?
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Justmissingyou
Active Level 4
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Wearables
No
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Samsung_specialist
Community Manager
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Wearables

Hi,

Sorry for facing such issue, kindly try to restart your buds:

Just insert the earbuds into the charging case, and then close the lid. Wait 7 seconds or more, and then remove the earbuds from the case.

If the same issue remauns please try to factory reset your buds:

When you perform a reset on your earbuds, all of the settings will return to their defaults. You can only reset your earbuds through the Galaxy Wearable app, and both earbuds must be connected.

First, navigate to and open the Galaxy Wearable app on your Galaxy phone.

Tap Watch settings, tap Reset, and then tap Reset again to confirm.

And check the updats of your buds > Galaxy Wearable: Open the app, and navigate to and tap About Galaxy Wearable or About Samsung Gear app. Then, tap Update.

If the same issue remains, please try to send the logs through Samsung Wearable App:

1- Launch the Galaxy Wearable app on your smartphone within 15 minutes of experiencing your issue

2- Connect your wearable to the Galaxy Wearable app

3- Tap the more icon in the top left of the screen. It will appear as three horizontal lines

4- Tap Contact Us

5- Tap Error reports

6- Fill out the error report with details of what happened

7- Once finished, tap the send icon in the top right of the screen

Let us know if this was helpful 

Justmissingyou
Active Level 4
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Wearables
Thank you very much for responding
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Samsung_specialist
Community Manager
Options
Wearables

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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