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Original topic:

Samsung buds + not working

(Topic created on: 6/20/20 1:51 PM)
MsParker
Beginner Level 2
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Wearables
Hi i took the samsung galaxy s20 ultra out on contract and I waited so long for my galaxy buds + and when I received it ,it does not work and wen i went back to mtn they told me they can't help me as it's Samsungs problem. This is unacceptable I need to know wat i need to do in this situation because I am not keeping broken buds.
7 Comments
yhassem
Beginner Level 2
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yes mine too only 1 works the left ear bud and I only received today
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SufiyanM
Active Level 3
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contact samsung help desk. try the online help assistance available in Samsung Members
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NdlovuO
Beginner Level 2
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mine too i received them yesterday onlt one works
OLGADIVADIKOLO1
Active Level 3
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mine too ...only one bud works...fuys how do I contact them
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SufiyanM
Active Level 3
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may I please ask when you claimed yours?
( I also haven't received mine yet)
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AjayMay
Active Level 6
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go to your nearest samsung store an tell them your prob
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Adrian23
Beginner Level 2
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I submitted my claim in March, now Samsung claim that they don't have any records of my claim, free buds was the reason I took the S20 plus, it sounds as if I was scammed, its possible that Samsung over committed to supplying free buds, only record i have is an sms from samsung to say the deliveries is postponed due to lockdown
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