Samsung buds + not working

[MsParker]

Hi i took the samsung galaxy s20 ultra out on contract and I waited so long for my galaxy buds + and when I received it ,it does not work and wen i went back to mtn they told me they can't help me as it's Samsungs problem. This is unacceptable I need to know wat i need to do in this situation because I am not keeping broken buds.

[yhassem]

yes mine too only 1 works the left ear bud and I only received today

[SufiyanM]

contact samsung help desk. try the online help assistance available in Samsung Members

[NdlovuO]

mine too i received them yesterday onlt one works

[OLGADIVADIKOLO1]

mine too ...only one bud works...fuys how do I contact them

[SufiyanM]

may I please ask when you claimed yours?
( I also haven't received mine yet)

[AjayMay]

go to your nearest samsung store an tell them your prob

[Adrian23]

I submitted my claim in March, now Samsung claim that they don't have any records of my claim, free buds was the reason I took the S20 plus, it sounds as if I was scammed, its possible that Samsung over committed to supplying free buds, only record i have is an sms from samsung to say the deliveries is postponed due to lockdown