Samsung buds left side is dead

[MiraclePanda]

I have used my Samsung buds last night but when I woke up today my left ear bud is dead (disconnected), wen I put the (left)bud into the case it shows green light as if the buds are full charged but it's dead, not charging, not connecting 😑, any body have any idea about this.  Pls help me out.

[MiraclePanda]

This is what I talked about

[Anikroyale]

Is it under warranty?

[MiraclePanda]

No it's out of warranty 😅

[Anikroyale]

Unfortunately, you have to buy a new pair :(

Or you can visit a service center once and see if they can replace one. Keep me updated on what happens 😀

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support