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08-18-2025 09:29 AM in
WearablesWe're sorry to hear about your experience.
To assist you further, follow these steps:
1. Please make sure you're using the original cable and charger.
2. Try using a different charger to check whether the issue is with the earbuds or the charger itself.
3. To avoid compatibility or warranty issues, ensure that your earbuds are purchased from an authorized store or the official online website.
for more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/samsung-galaxy-buds-do-not-turn-on-or-charge/?msoc....
If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.
