Original topic:

Samsung Galaxy Watch 4 Display Issue

(Topic created on: 03-29-2025 08:12 AM)
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SubhrajitCk
Active Level 6
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Wearables
My Watch 4 display suddenly turned pink in colour.It was non function after that.The watch was fully fine with all buttons working,no physical damage,everything was working fully fine.But suddenly the display had this issue.I went to Samsung service centre and they directly told me that this was a display issue and it is non repairable and needs to be replaced.They didn't bother to even open and check the device once for the actual reason of the issue.They told me that "Watch displays are non repairable and therefore we can only replace a new one whose cost will be Rs.6500 and there is no other solution".
My question is,
1.how can a fully functional watch stop working suddenly?(Though I accept that an electrical error may occur anytime)
2.How can your service centre executives just by not even bother to open a job sheet for atleast inspection of the device directly informs me to replace the device?Is there no procedure involved before recommending something to the customer?
3.Is it really true that a watch display cannot be repaired?
If this was a chinese watch than I would have understood but this is a samsung watch and this too has no repairing option?
4.Do you give some training to your staff of so called Authorised service centre for atleast how to behave with customers?
I am sharing the address of the authorised service centre whose store is even not in a good condition and doesn't even looks like a proper functional service centre.Please look into this matter Samsung because a customer always expects a good after sales service from a brand like Samsung.I am really very dissapointed with the service I had today with Samsung and I am sure that alot of people may had also faced the same behavior from the staff of this authorised service centre.
If this issue was only mine than I would have thought once but the same issue is faced by alot of users from India.Samsung please kindly look into this matter seriously.
This is the address of the service centre.
If you are in Guwahati,please avoid this.
AUTHORISED SERVICE CENTER
Arihant Electronics ( Inshop Service Center )
Guwahati, 7.54 Km
Address : H.No 167, Ground Floor, B Baruah Road, Ulubari, Kamrup, 781007

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39 Comments
kevinar
Beginner Level 3
Wearables
I am having the same issue with my watch 4
SubhrajitCk
Active Level 6
Wearables
No Buddy,no other option to sort out other than replacing the screen of the watch.
These are some techniques which the company may have used to promote their new products.
I didn't repaired my watch screen because it is not worth it to spend such a huge amount on a watch screen+there is a huge probability that it may happen again.
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kevinar
Beginner Level 3
Wearables
Is there any option to sort it out?
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Suraj23251
Active Level 1
Wearables

IMG_20241229_102549.jpg

SubhrajitCk
Active Level 6
Wearables
RIP
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RizwanAhmad
Active Level 1
Wearables
Sir mera bhi galaxy watch 4 me orange color ho gaya hai please help me
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SubhrajitCk
Active Level 6
Wearables
Sir,kuch nhi karr sakte hai.
Ab aap jao ekdin service centre ghumkar aao.Vo screen replacement ka he offer denge.
Agar parts available raha to around 6 to 7k charge karenge wo,jisse acha hai ek or 2nd hand he Watch 4 kharid lo.
Hope this helps
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RizwanAhmad
Active Level 1
Wearables
I have an orange colour Samsung automatic but the touch button is not working. If I go to the service centre, I am asked to pay a price but this is a problem with the watch. Please help me. Thanks Rizwan Ahmad
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RizwanAhmad
Active Level 1
Wearables
I have an orange colour Samsung automatic but the touch button is not working. If I go to the service centre, I am asked to pay a price but this is a problem with the watch. Please help me. Thanks Rizwan Ahmad galaxy watch 4
SubhrajitCk
Active Level 6
Wearables
Same Buddy,same problem with me.
My device is now just a trash.
I don't want to repair it because it is so expensive to repair and there is no guarantee that it won't happen again.
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