TheNeels89
Active Level 3
Good day

I redeemed my samsung galaxy buds on 15 May 2020 and still have not received them. I received a mail with CITD number and everything and I am still waiting.

Please advise

Regards
1 ACCEPTED SOLUTION

Accepted Solutions

Hi 

 

Please provide me with your contact number and email address to check on the escalation. 

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18 Comments
Maps_sam07
Moderator
Moderator

Hi 

 

Please provide your CIT number so we can check on your buds parcel 

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Thank you

CITD155522710312
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Thank you. 

 

Your parcel has not been dispatched as yet , as there has been a delay in the buds delivery. 

 

Please send your details to the verfify@samsung.com for further escalation on your delivery 

 

Name, Surname, Contact number, CIT number 

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TheNeels89
Active Level 3
Oke great.

I did send a mail to that email adress earlier today
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You will receive feedback in no time 

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TheNeels89
Active Level 3
just want to confirm if above email adress you provided is correct?
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My apologies about that its verify@samsung.com 

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TheNeels89
Active Level 3
haha thanks figured that much. thank you for the assistance👍
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TheNeels89
Active Level 3
Hi. I sent that email yesterday and have not received a reply yet...
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