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Original topic:

Samsung Galaxy Active 2 watch

(Topic created on: 06-03-2022 01:31 PM)
Mart77
Beginner Level 2
Options
Wearables
Hi there.
Can someone help please. 
What could be the problem if my watch did not record my sleep?
#samsunggalaxyactive2 
#nosleeprecord

3 Comments
Tsogo_sam05
Moderator
Moderator
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Wearables

Hi Mart77, 

Thank you for reaching out to us and we apologize for the inconvenience.

Your smartwatch is only able to track your sleep if you're wearing it.
Are you wearing your smartwatch whilst you sleep when this issue occurs?

The smartwatch uses the heart rate sensor, on the back of your smartwatch, to record your sleep cycle.
Clean the back of your smartwatch with a clean cloth. Put the watch back on making sure it's in the correct position.

Lastly change the heart rate settings to 'Always' on.

1. Press the Home button.
2. Select Samsung Health.
3. Select your bpm.
4. Select the three dots.
5. Select Settings.

 

 

 

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Mart77
Beginner Level 2
Options
Wearables
Thank you very much Tsogo_sam
I was wearing my watch to bed. Battery almost fully charged
Heartrate monitor is switched to always on.
I bought my watch a week ago. No trouble so far, just this morning when I want to look at my sleeping stats no record found.

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Tsogo_sam05
Moderator
Moderator
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Wearables

Good day Mart77, please advise on the model of the Galaxy Watch in use so further assist.

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