Samsung Fit 3 sync problem

[EricJNR]

Hi everyone. I need some help. 

I recently bought myself a Samsung Fit 3 watch and what a great watch!! I really like the AMOLED display, the aluminium build, and the overall software. But now it's giving me problems. 

On the Samsung health app, it shows my heart rate, steps, sleep, and a lot more, but it doesn't show any workouts I've recorded. Every activity shows on my watch, but it doesn't sync with my app or with Strava. I've authorised Strava to connect with Samsung health, but nothing is showing. I thought of returning it, but I don't want to. I really like the watch, it's only the sync problem that is frustrating me. 

If anyone has experienced a similar problem and found a way to get it connected, I would really appreciate all the help! 

[Masanza1]

Hi there which phone do you have & are you connecting on Samsung App Wearable?

[EricJNR]

Hi @Masanza1. I have a Samsung Galaxy A52s and I have Samsung health and Samsung wearable already connected to the watch.

[NotAdmin]

Hello, when replying to someone you should click on the reply button or else the person you're replying to won't be notified

[EricJNR]

Now I understand! Thanks for the advice! Really appreciate it

[Nicky_sam03]

Hi EricJNR

Apologies for the inconvenience caused. Please try the following troubleshooting steps;

Firstly, ensure that the  Samsung Health app and Strava app are up to date. Check the Google Play Store  for updates. Also check the watch if the watch is updated from your wearables app

1. Check sync settings

   • Open the Samsung Health app on your smartphone.
   • Go to Settings > Data permissions.
   • Make sure that "Workout data" is toggled on for syncing with Strava. 

2. Force sync:

   • In the Samsung Health app, go to Settings > Apps 
   • Tap on "Sync now" to force a sync between the app and your watch.
   •  

3. Check Strava app settings:

   • Open the Strava app on your smartphone.
   • Go to Settings > Applications, services, and devices.
   • Make sure that Samsung Health is authorized to sync data with Strava.
   •  
4. Restart your smartphone and Galaxy Fit 3 watch to refresh their connection.