Samsung Fit 2 Keeps Disconnecting From Samsung A32

MuhlisG · ‎08-12-2022

Months ago, I had this problem with Fit 2. When it is connected to the phone, then I go to a place where the phone is not in range and come back, it required me to manually go to Samsung Wearable app and reconnect to the Fit 2. I wrote to Samsung and after a month or so, Samsung released an update for my Samsung A32 that fixed the problem. Unfortunately after a recent update to my A32 and it is making the same issue again. I did everything from updating Fit2 and Wearable app to the latest version, set Fit2 Plugin and Wearable app to unrestricted on the battery settings, and so on. The problem still exist. How can I fix it or can Samsung release a patch for this?

Helicopter123 · ‎08-14-2022

I think you should go to the phone shop

Samsung_specialist · ‎08-15-2022

Hello,

Kindly send us the device logs. You can send them via Samsung Members App> the technicians will diagnose these logs to determine the cause > they will respond to you with the solution and if you need to go to a service center for a physical diagnosis.

- To send the device logs, please follow the below:

Press and hold Samsung members Icon > Then tap on Error reports > Select the category of your report > Make sure that "Send Log Data" is selected to help resolve your inquiry> Describe your problem in detail> Change the frequency to whatever you prefer > Then send it.

For more information, you are welcome to visit our website and watch the tutorial sending logs by following the link below:

https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/

Let us know if this will work.

Dmandelbaum23 · ‎09-15-2022

I have same issue can you help me

MuhlisG · ‎08-15-2022

Thanks for the answer, I just sent the system log now on the Samsung Members app.

Dharmamati · ‎02-06-2023

I have exactly the same problem

Samsung_specialist · ‎02-13-2023