Original topic:

Samsung EO-BG920 Bluetooth Headset >> Only MONO output

(Topic created on: 09-19-2020 01:06 PM)
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basslover
Beginner Level 2
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Wearables

Hi,

I have purchased a EO-BG920 Bluetooth Headset. I have tested it by connecting it to my phone & desktop. In both cases its only outputting MONO audio. On the package it is clearly written "stereo headset". It is under warranty.

 

What steps can I take to solve this issue?

13 Comments
AMPK
Expert Level 3
Wearables
You could have bought MI headset for Rs 600 it is good with good bass.
SliceSupport
Active Level 10
Wearables
install Level U app and Soundalive . now from level you enable the settings and in samsunh Soundalive enable surround settings
Samsung_Support3
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

shivamsingh123
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