Samsung Buds Claim

[LaurenF]

Has anyone else had an issue in claiming their buds when you purchased your s21? I redeemed the buds and a reference number appeared on my screen but didn't get a confirmation email. If I had known, i would've saved the reference number somewhere as I cannot fill in the form again. It says that my email is already registered. Who can I email to see if the claim actually went through?

[Devashen · Accepted solution]

Speak to someone on the chat tomorrow. Explain your situation & Send them the IMEI, the email you claimed with (and other security info that they might need) and they'd send the reference as it'll be on their system.

[Maps_sam07]

Hi  LaurenF 

Please provide your IMEI number of your device and the date which you claimed so we can check on the system?

[Nkatekoma]

Hi Maps
I am also experiencing the same problem.
please assist

[Ryan9mm]

Check your junkmail box as well

[TanyaF1010]

can someone please help me, where do i go in on the app to redeem my free buds?🙈 im lost

[AnnaMari]

I also have not received an email verification or any communication regarding the redemption. have tried to do it again but says I'm already registered.

[LaurenF]

I spoke to someone on the chat and then received my buds a week later. Do you have your reference number?

[Ripvanwinkel]

Check Hello Peter for all the Samsung customers who are having problems receiving promotional items. You will be shocked.

[LaurenF]

Fortunately, I was able to resolve the whole issue. I definitely feel like one of the rare lucky ones.