Samsung Buds 2

[mp15]

Dear all, please help me.

Case 1: when my mobile is ringing, before picking up call, if I open buds case and fix buds in ear, buds also starts ringing. Now I am picking up call from mobile and start conversation but my buds still ringing. 

Case 2: Buds already fixed in ear, then if there is call and I pick up from mobile then no issue at all.

Model : S23 Ultra and Buds 2

Thanks.

[muhammad_alharir]

Have you recently updated the headphone software?

[mp15]

There is no update after I purchased it.

[muhammad_alharir]

I think one of the specialists answered that you must perform a network reset. Try that, it may work

[mp15]

Yes, But I have Buds 2 version, not Buds 2 Pro. Thank you...

[Samsung_specialist]

To enhance the performance of your Samsung Buds, we recommend following the steps below:

Open the Samsung Wearable app.
Navigate to "About Buds."
Select "Reset Buds."
Additionally, to address any network-related issues, you can reset the network settings on your device. Please be cautious, as this action will delete all network information, including Wi-Fi and Bluetooth settings. Here's how to do it:

Go to your device settings.
Select "General."
Scroll down and choose "Reset."
Tap "Reset Network Settings."
These steps should help resolve any connectivity issues you may be experiencing.