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07-02-2024 09:02 AM in
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07-06-2024 09:27 AM in
WearablesDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we want to inform you that "There can be two different scenarios:
1. If the watch & mobile have one number then if the remotely connected phone is not active (Switch off or flight mode) the messages will not send/receive.
2. If Watch is having separate independent sim connection then messages will be sent/received successfully".
In case the issue still occurs, kindly report the problems with a log file. Also, share video clips and images for better understanding. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support