Right Galaxy Buds+ not connecting

[Carms]

Just got the new Galaxy Buds+ but the right one isn't connecting 

Have troubleshooted every possible way but nothing is working. Uninstalled the app, made sure the bud was in the case properly, reset the buds via the app and nothing is working

Any ideas?

[Bash007 · Accepted solution]

leave both in the case and place the case on charge until the led changes from red to green. could be a low battery on the one.

[Carms]

thanks a lot, tried this over night but no change

[Maps_sam07 · Accepted solution]

Hi Bash

Please launch the wearable app, connect the buds then reset them on the app, also check for software updates 

[AndroidAuto]

calibrate them using your galaxy wesr app

[Carms]

How do I do this?

[AndroidAuto]

check sakitech on YouTube for the tutorial

[Krsna108]

hi all , just got my buds+ today and I'm also not able to get the right ear to pick up.. I've reinstalled the app , reset the app. watch videos .... its just not picking up the right ear? any ideas -....

[Maps_sam07]

Hi Krsna

Please take the buds to the service center to have them assessed by a technician. 

Please visit the link below to locate a service center near you :

https://www.samsung.com/za/support/service-centre/

[Krsna108]

I got it to work.... not sure how but I fiddled till 1am ... suggest there is a guide presented by Samsung. Its not there and should be part the FAQs .