Solved! Go to Solution.
Your claim was wrongfully rejected the first time, however the last Live Chat team had escalated your details to the Claims department to dispatch your buds on the 19th January 2021 . All your documents were revalidated, so we just awaiting feedback from the Claims. Communication on the dispatch will be sent to you via email.
its a new story i asked to speak to the manager i told that was not possible how is that for service. I work for Toyota SA
and we always help our customers we will go out off our way to help them. Samsung got worse customers care i have see ..............