Original topic:

Over Heating Popup issue on Watch4 classes LTE.

(Topic created on: 08-16-2024 09:17 PM)
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Rishabh_Singh_Banda
Active Level 7
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Wearables
Dear Samsung.
 This is the MOST important issue for those of us that have paid a premium for LTE watches it regularly overheats when the signal drops and is simply an expensive and useless feature of this watch. As for the fix the user has offered in this video - c'mon man!- mobile towers have one setting - max power output for maximum signal strength and range for customers. Modulating individual signal amplitudes for every single device connected to a tower seems technically unrealistic (Any comm's engineers out there that can comment?). Most likely when this user switched carriers they got extended coverage not offered by their previous carrier. The only other alternative I can see from this user's experience is that the carriers can change the type of signal packets more suited to watches (maybe someone can comment if is this a thing in mobile network land?) When I experience low signal-my watch overheats. It's that simple. Walking up the stairs in the middle of my house- low signal -watch overheats. In a small terrain dip while out on a run - low signal- watch overheats. This is a Samsung issue and not even being acknowledged by Samsung. Can someone in this industry with a strong voice please call this out - it's ridiculous the product has not been openly and widely ridiculed in the tech media and Samsung can keep marketing and selling this feature without a fix. It's like Galaxy s7 battery fiasco but nothing is being done about a faulty product I suppose your device needs to catch on fire while flying on a plane for Samsung to offer to fix a faulty product. End rant

The popup of overheat comes without using it, please close it as soon as possible.This customer means our need.Samsung focuses on the needs of its customers.
So turn off this overheat popup error.
Thank You 

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11 Comments
Roshanjh
Active Level 1
Wearables
I am also facing same issue. Even It is not staying 2 min on lte network and heating issue.
Shiva2003
Active Level 4
Wearables
Dear Samsung,

I want to address a critical issue affecting those of us who have invested in your premium LTE watches. These devices regularly overheat when the signal strength drops, rendering this feature nearly useless. The problem persists despite the supposed fixes suggested by users online. The suggestion that mobile towers can modulate individual signal amplitudes for every connected device seems technically unrealistic. It's more likely that users who switch carriers simply get better coverage.

When experiencing low signal, such as walking through areas with weak reception, the watch overheats. This problem appears to be a flaw in the watch itself rather than an issue with individual carriers. Despite the severity of this problem, it seems that Samsung has not publicly acknowledged or addressed it. This situation is reminiscent of the Galaxy S7 battery fiasco, where a serious issue was only addressed after considerable backlash.

It is essential for Samsung to acknowledge this issue and address it transparently. The constant overheat notifications, even without active use, are disruptive and indicative of an underlying problem. I urge Samsung to prioritize resolving this issue and to ensure that the device functions as promised without compromising user safety.

Thank you.
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