If you don't wear the earbuds properly, they may not work. Try to wear the earbuds properly again so they fit tightly without space between your ear hole and the ear tip. Method 2. Make sure that the ear tips and the grooves of the earbuds are completely installed. 🎧
If the Galaxy Buds Pro’s Active noise cancelling doesn't work properly, or if high-pitched noise cannot be removed during Active noise cancelling operation, check out the guide below.
- Under the following conditions, sound may leak out and performance may be degraded.
Case 1. If the earbuds are not properly worn or the earbuds do not fit tightly in your ears.
Case 2. If the size of the ear tip being used is smaller than your ear hole.
Case 3. If the ear tip is not properly installed in the earbud groove.
- Check to use Active noise cancelling properly
Method 1. For the normal functioning, it is very important to place the Galaxy Buds Pro perfectly in your ears. If you don't wear the earbuds properly, they may not work. Try to wear the earbuds properly again so they fit tightly without space between your ear hole and the ear tip.
Method 2. Make sure that the ear tips and the grooves of the earbuds are completely installed. The latch at the bottom of the earbud should be aligned with the groove of the ear tip and cover the latch with the ear tip.
Method 3. If the above actions do not solve the problem, try changing the ear tips to one size larger and wearing them.
