Original topic:

New Updates made everything worse

(Topic created on: 06-22-2020 06:14 PM)
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AjD1
Active Level 1
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Wearables
After so many updates on Galaxy buds, there is very dirty issues with connectivity, there is no proper usage of proximity sensors, each time after taking from ears, needs to reconnect... And so on...
Please give us option to go back to old version software
2 Comments
Wearables
I do not have any issue after update. Even i feel more comfortable now
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Members_Admin
Community Manager
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Wearables

Hello! Please clarify if the re connection is not automatic. Normally, if both buds remove from the ears, it will stop the music you are listening. If only one is remove from ear, the device  still plays the audio on the buds. 

 

If both buds are removed it will not disconnect the bluetooth connection but will just stay on standby until the buds are reconnected to the ears.

 

We have tested with a Galaxy bud and updated it to latest version but we did not observe such issue. We request you to visit the nearest Samsung authorized service center in your area to check the Galaxy buds.

 

Check link here: https://www.samsung.com/ae/support/service-center/

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