My steps keep going back to zero

[Alethea]

Hi,

Does anyone know why sometimes my steps just set back to zero during the day when I have already done several thousand steps?

[Darrian1]

Try updating the app and see if the problem persists

[NotAdmin]

Contact Samsung by opening the Members app, go to Support on the bottom right corner and scroll untill you see Error Report. Click on it and follow the steps