Original topic:

My galaxy watch active 2 not responding to palm touch

(Topic created on: 05-05-2023 04:46 PM)
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minimoon
Beginner Level 2
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Wearables
I swam with my watch for only moments. Then it started to show rebooting. I tried several solutions to bring it alive again but couldn't. Finally, I hardly managed to turn it off and kept it so for days. When I turned it on, I reseted it, and now I'm stuck in the guide that says: "try again. Touch your screen with your palm to turn it off"
Note: the watch is partly working in the background thanks to the wear app in my phone. 
How can I fix this. I did many resets but no use
3 Comments
salmanul
Expert Level 2
Wearables
I would recommend contacting the samsung's customer support or taking your watch to a certified repair shop for further assistance. They will be able to diagnose the issue and provide a solution, which may involve repairing or replacing the watch.

In the meantime, it's best to avoid using the watch as much as possible to prevent any further damage.
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minimoon
Beginner Level 2
Wearables
Thanks a lot for your reply
salmanul
Expert Level 2
Wearables
Welcome brother
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