Original topic:

My buds 2 pro always stuck.. sometimes in full volume and sometimes mute

(Topic created on: 04-17-2024 11:45 AM)
113 Views
qari3982
Active Level 1
Options
Wearables
Need to update..i just converted from Huawei to Samsung..but i never face issues like this..i also call on help line thye just advise me to restart my device..and what to do everyday i restart them again and again 
8 Comments
MOQBALI
Expert Level 3
Wearables
It depends on the type of mobile you are pairing with.
qari3982
Active Level 1
Wearables
S23 ultra
MOQBALI
Expert Level 3
Wearables
Maybe the problem is in the new update
Chirag1500
Active Level 4
Wearables
I would suggest you please reset the earbuds manually as well from the wearable software side. And try to pared with the device again and check.
Wearables
i have same problem i tried all the things i can find on Internet no use
qari3982
Active Level 1
Wearables
Hahahah
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VikrantTambade
Active Level 10
Wearables
I do have Buds 2 Pro and they are perfectly working with S21U. No issues at all. I will recommend to check for latest update for Buds and try reset it.
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Samsung_specialist
Community Manager
Options
Wearables

Apologies for the inconvenience, please follow the below steps to help: 

Swipe down from the top of your phone or tablet's screen to open the Quick settings panel, and then touch and hold the Bluetooth icon. Make sure the switch next to Bluetooth is turned on.

First, make sure the devices are within 30 feet of each other and that the Bluetooth device is in pairing mode.

You can try resetting the network settings on your Galaxy device to see if that clears the problem. Navigate to and open Settings, then tap General management, and then tap Reset. Tap Reset network settings, then tap Reset settings, and then tap Reset.

Restart the earbuds. Put the buds back in the case and close the lid. Wait for the light on the case to go out, about 7 seconds, and then try to connect the earbuds again.

Charge the earbuds for at least 30 minutes, and Insert the earbuds into the case and close the lid until the LED light goes out. If the indicator light flashes red or orange, charge the earbuds and case.

Reset the Wearable app. Open Settings on your phone, and then tap Apps. Locate and then tap Galaxy Wearable. Tap Storage and then tap Clear data. Tap OK on the popup.

Update your Buds: From Wearable app, Tap Earbud settings, tap Earbuds software update, and then tap Download and install.

Now that the buds have been unpaired and the Galaxy Wearable app has been reset, connect your Galaxy Buds normally.

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