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Community Manager
17 ACCEPTED SOLUTIONS

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Beginner Level 3
Received my complimentary Galaxy buds+ today. Thank you Samsung!😄

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Hi Jan

 

The feedback regarding your buds, is that the claim has been processed and is successful. However there is a delay due to the backlog of the buds claims from March, so once those have been dispatched, yours will be on the way as well .

 

Apologies for the delay we are working on this

 

Thank you for your patience regarding this, it is appreciated.

 

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Hi Raymond

 

The feedback regarding your buds s that the device was purchased out of promotional period, therefore your claim was not valid or successful. 

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Hi 

 

Please perform the following troubleshooting

 

1. Place buds in the case and charge them for 30 minutes

2. Please clear cache for your galaxy wearable app and bluetooth : Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Wearable app, and bluetooth >> Storage>> Clear Cache.

3. Then please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

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Hi Faiz

 

I trust this finds you well

 

The feedback regarding your buds, is that the claim has been processed and is successful. However there is a delay due to the backlog of the buds claims from March, so once those have been dispatched, yours will be on the way as well .

 

Apologies for the delay we are working on this

 

Thank you for your patience regarding this, it is appreciated.

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Hi 

 

The buds promotion for the Galaxy A31 has been extended till the 31st August 2020. Please claim on the Samsung Members app, under benefits, select the buds banner and follow the prompts.

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Hi Jaws

 

I will escalate your details to the relevant department for feedback regarding your claim 

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Hi Ticon 

 

 Please send an email to verify@samsung.com with the following details: Name, Surname, Contact number, IMEI number, delivery address and Proof of purchase

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Hi Ticon 

 

The buds will be delivered between 2 to 4 weeks after processing a claim. 

 

You may track your parcel on the link below using your CIT number, however the delivery company will contact you upon delivery. 

 

https://www.courierit.co.za/

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Hi Yenna

 

Please check for the buds banner on the Samsung Members app, under Benefits. Click on the banner and follow the prompts

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Hi Lappies01 

 

Thank you for bringing that to our attention, we will do our best to resolve this.

 

Kindly email the following details to verify@samsung.com , Please include your contact details, names and IMEI number. 

 

One of our agents will call you back to advise on this matter. 

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Hi Moehassan

 

Thank you for bringing that to our attention, we will do our best to resolve this.

 

Kindly email the following details to verify@samsung.com , Please include your contact details, names and IMEI number. 

 

One of our agents will call you back to advise on this matter. 

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Hi Raerae

 

The buds promotion for the galaxy A31 device expired on 31st August 2020. 

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Hi Moehassan

 

Thank you for bringing that to our attention, we will do our best to resolve this

 

Your query has been escalated further to the relevant department, please await feedback with 48 hours. 

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Hi Zakz

 

Thank you for bringing that to our attention, we will do our best to resolve this

 

Please send an email to verify@samsung.com with your names, contact details and CIT number.

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Hi Shar21

 

Thank you for bringing that to our attention, we will do our best to resolve this.

 

Your details have been escalated to the relevant department 

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Hi  Samsung_PMSXF74

 

Please note that the buds promotion expired on the 31st August 2020.

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205 Comments
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Active Level 3
Don't even advertise this. I have rightfully claimed for my free buds that has now turned into a battle with Samsung who just refuses to have them delivered looking for every way they can find to say i either too late etc.
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Community Manager

Hi fam, please send a detailed email regarding this matter to tellus@samsung.com 

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Hi 

 

Please provide me with your CIT number and email address for a follow up on your query 

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why when I try and claim it shows invalid imei nr?
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Beginner Level 2
Same here, i am super pissed off
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Active Level 1
Hey, did you end up getting your buds
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same here :((
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Active Level 1
samsung is usless sometimes can't bealive i have been using the S series from S2 now m with S20 but nver get any gadget
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Community Manager
Hi fam, apologies about this.
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