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Community Manager
5 ACCEPTED SOLUTIONS

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Beginner Level 3
Received my complimentary Galaxy buds+ today. Thank you Samsung!😄

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Moderator
Moderator

Hi Jan

 

The feedback regarding your buds, is that the claim has been processed and is successful. However there is a delay due to the backlog of the buds claims from March, so once those have been dispatched, yours will be on the way as well .

 

Apologies for the delay we are working on this

 

Thank you for your patience regarding this, it is appreciated.

 

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Moderator
Moderator

Hi Raymond

 

The feedback regarding your buds s that the device was purchased out of promotional period, therefore your claim was not valid or successful. 

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Moderator
Moderator

Hi 

 

Please perform the following troubleshooting

 

1. Place buds in the case and charge them for 30 minutes

2. Please clear cache for your galaxy wearable app and bluetooth : Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Wearable app, and bluetooth >> Storage>> Clear Cache.

3. Then please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

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Moderator
Moderator

Hi Faiz

 

I trust this finds you well

 

The feedback regarding your buds, is that the claim has been processed and is successful. However there is a delay due to the backlog of the buds claims from March, so once those have been dispatched, yours will be on the way as well .

 

Apologies for the delay we are working on this

 

Thank you for your patience regarding this, it is appreciated.

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129 Comments
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Active Level 3
Don't even advertise this. I have rightfully claimed for my free buds that has now turned into a battle with Samsung who just refuses to have them delivered looking for every way they can find to say i either too late etc.
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Community Manager

Hi fam, please send a detailed email regarding this matter to tellus@samsung.com 

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Moderator
Moderator

Hi 

 

Please provide me with your CIT number and email address for a follow up on your query 

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Beginner Level 2
why when I try and claim it shows invalid imei nr?
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Beginner Level 2
Same here, i am super pissed off
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Active Level 1
samsung is usless sometimes can't bealive i have been using the S series from S2 now m with S20 but nver get any gadget
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Community Manager
Hi fam, apologies about this.
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Active Level 1
they keep on saying we must email them, i emailed & call samsung but not even 1 solution m am very disappointed
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Community Manager
Hi fam, thanks for sharing your concerns and feedback. We assure you that the team will get back to you regarding your queries.
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