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Moderator
Moderator

Hi Raymond

 

The feedback regarding your buds s that the device was purchased out of promotional period, therefore your claim was not valid or successful. 

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Active Level 2
nice pic
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Active Level 1
hello Mpho_Mash
I received my free buds+ but it doesn't pair with my A31.. what should I do now?
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Moderator
Moderator

Hi 

 

Please perform the following troubleshooting

 

1. Place buds in the case and charge them for 30 minutes

2. Please clear cache for your galaxy wearable app and bluetooth : Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Wearable app, and bluetooth >> Storage>> Clear Cache.

3. Then please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

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Active Level 1
processed but how long does it take to arrive by the time of a next phone upgrade
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Active Level 1
Hi
please advise when I will receive my galaxy buds.
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Beginner Level 2
I got mine delivered but the right one does not work .
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Active Level 3
Hi

Please perform the following troubleshooting

1. Place buds in the case and charge them for 30 minutes
2. Please clear cache for your galaxy wearable app and bluetooth : Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Wearable app, and bluetooth >> Storage>> Clear Cache.
3. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.
*The device may take a screenshot, however keep holding the buttons for a few more seconds.
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Beginner Level 2
Mine also arrived last week and the left bud doesn't pick up, doesn't matter what troubleshooting steps I follow.
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Beginner Level 2
how do I get them replaced 🤔
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