Original topic:

Incorrect Floor Count on Galaxy Watch

(Topic created on: 07-13-2021 11:00 PM)
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Sarode
Active Level 2
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Wearables
Hey Guys, I'm using Galaxy Watch and recently seeing the incorrect floor count even while walking normally. Without climbing any floors, floor count is increasing. Facing this issue since last few days. No such issue before.
5 Comments
Wearables
Is the gyroscope working correctly?
Or gps ?

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Sarode
Active Level 2
Wearables
GPS is working. how to check for gyroscope?
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Wearables
Look the compass is showing correct directions
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Sarode
Active Level 2
Wearables
I've already done that. Yet no solution provided
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