Original topic:

Inconsistent Galaxy Fit 3 steps

(Topic created on: 04-24-2024 03:00 PM)
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Venkat219
Beginner Level 2
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Wearables

The Galaxy Fit3 watch has a synchronization issue with the phone's step count data. When the watch is synced with the phone, the phone's step count data overrides the watch's data. This means that if a user exercises without their phone, the watch's step count data will be reset after the first synchronization with the phone. This is a significant flaw that renders the watch ineffective as a fitness tracker. For instance, if a user walks without their phone and the watch records 2,000 steps, upon reaching home and checking the phone, the step count will be 1,000. Subsequently, when the watch connects to the phone, it will erase the watch's data and display 1,000 steps. This issue appears to be a fundamental design flaw.

6 Comments
TimonN
Expert Level 4
Wearables
I think this is serious bug which should be solved ASAP.
Samsung_specialist
Community Manager
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Wearables

You can try this :

Go to Settings → Apps → Samsung Health → tap Force stop → Storage → Clear Cache

Go to Settings → Apps → Galaxy Wearable → Storage → Clear cache

Restart watches and see if it helped

Turn off the permission for 'physical activity' in the Samsung Health app. This will disallowed the phone sensors to track movement for Samsung Health app.

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Falcon23
Beginner Level 3
Wearables

Did this help solve it for anyone?

 

For me, it got resolved for 2 days. And the issue was back again. 

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olegbaxan
Beginner Level 4
Wearables

I have same problem. In my case number of steps on Fit3 was more then 16000, but Samsung Health release number to less then 400. Can some developers check where is the issue: Fit3 or Health?

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pkiran88
Beginner Level 3
Wearables

I bought a Galaxy Fit3 6 days ago, and after the first 4 days this same issue has been happening to me. Gonna try the Samsung specialist's advice now, and see if it does anything for me.

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Nina6543
Beginner Level 3
Wearables

My steps count again and again start plz 🙏  solve issues 

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