Original topic:

I'm unable to redeem my buds offer it shows imei number not activated

(Topic created on: 06-16-2021 10:18 PM)
MrS21plus
Beginner Level 2
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Today I bought my new s21+ and I tried to redeem the buds offer but when I tried it through samsung members its showing  imei not activated  ... so pls help me to resolve this issue
5 Comments
Abdul_Rahman
Active Level 9
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Try it from Samsung shop App or from My Galaxy App or www.samsung.com website
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Karan_Chopra
Active Level 3
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You need to wait alteast 3 days after you put ur sim card in the phone. Then only it will work, dont worry, i got the same message on the first day when i tried to redeem galaxy buds pro from samsung Shop app
MrS21plus
Beginner Level 2
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Thankyou
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akashnaha
Active Level 3
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From last few days it shows same problem in the app
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cs-member13
Expert Level 1
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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