I'm unable to redeem my buds offer it shows imei number not activated

[MrS21plus]

Today I bought my new s21+ and I tried to redeem the buds offer but when I tried it through samsung members its showing  imei not activated  ... so pls help me to resolve this issue

[Abdul_Rahman]

Try it from Samsung shop App or from My Galaxy App or www.samsung.com website

[Karan_Chopra]

You need to wait alteast 3 days after you put ur sim card in the phone. Then only it will work, dont worry, i got the same message on the first day when i tried to redeem galaxy buds pro from samsung Shop app

[MrS21plus]

Thankyou

[Hariharan_E]

It's been a week it didnt come for me

[akashnaha]

From last few days it shows same problem in the app

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Members_Q1MurDL]

I have bought a Wifi version of S6 lite and had an offer for buds live at 1999. How will I get the Imei of the device as there is no SIM in this device only wifi. Kindly assist.