Heat and Airplane mode

[GuruvTec]

Hi, I pre-ordered the Galaxy Watch 4 LTE. Was very excited to get it. But soon, this is giving issues. The battery does not stay for more than 4 to 6 hours. If I place a call, the watch heats up in 2 mins and goes to Emergency Mode. Truly annoying. Is this issue having a fix or should I return the watch back? 

[rojon]

That's such a good news for a brand new device. Bro get it checked soon before the next lockdown.

[GuruvTec]

Thanks

[AjnasO]

I felt the same. But decided to wait for 2 days and its improving. Battery backup is stabilizing. I recommend you to wait for some days. If you don't feel any difference, Then better go to samsung.

[GuruvTec]

Thanks...Have you checked using the watch as a stand alone device for calls or playing music?

[AjnasO]

Yes. But i am not saying it's a convincing battery life..

[Samsung_Support2]

Dear Samsung Member,  

Greetings from Samsung Customer Support!  

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,   
Samsung Customer Support

[GuruvTec]

How should I get the error log from the watch?