If you have already downloaded the Camera Controller app onto your watch and phone, you may want to check the camera app permissions in the watch settings on the watch2.
I hope this information helps. Let me know if you have any other questions
If you have a Galaxy Watch4 with WearOS, the app is already installed, but previous watches running Tizen will need to download the Camera Controller app onto your watch and phone. From the watch's home screen, press the Power key. Navigate to and select Galaxy Store.
If the problem persists, please send us an Error Report by following the steps below.
Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.
To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.