Original topic:

Galaxy watch4 bug

(Topic created on: 08-10-2022 10:34 AM)
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Ryuga
Active Level 3
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Wearables
Hi this might be my first post on a product. So I've been using this galaxy watch4 bt for 2 months and noticed a weird bug (or whatever you wanna call it). It has the capability to measure heart rate of my bed...attaching the video here...just tell me if any one has tried this? Is it just me facing this


There's a sensor that tracks if you have the watch in your wrist so I pushed it against my bed as the surface is soft and it predicted that it is on my hand and started measuring the heart rate

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Ryuga
Active Level 3
Wearables
Can anyone confirm after trying this
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cs_member8
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Ryuga
Active Level 3
Wearables
Yeah I did report it and they said concerned team will look into it
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