Galaxy watch Active

[Andani]

My phone's screen went pitch black and I've bought another phone, the problem is I can't connect the galaxy watch to the new phone as it is already connected to the old phone, The process of connecting the watch to another phone needs access to the old phone and I can't use the old phone as the screen is damaged.

Di passenger ntuseng hle.

😭😭😭😭😭

[M2NGWA]

Go to settings on your watch and scroll all the way down till you get to the option to connect to a new phone

[Andani]

I've tried that as per instruction, but the watch revert me to unlock the phone first which I can't because the screen is dead.

[Héliomutange]

😊😊😊❤

[Tsogo_sam05]

Hi, Andani due to security policies, you may need to wipe the watch data from the previous phone in order to use it on a new phone.