We understand that accurate step tracking is essential, and we apologize for any inconvenience you’ve experienced. Here are some steps to help address and improve the accuracy of your step count:
- Make sure the watch is snug but comfortable on your wrist. A loose fit can affect the accuracy of the sensors. - Ensure your Galaxy Watch 6 Classic is running the latest software. Go to the Galaxy Wearable app on your phone, navigate to “Watch Settings,” and select “Software Update” to check for updates. - Calibrating your watch can improve accuracy. In the Galaxy Wearable app, navigate to “Health Settings” and look for calibration options. - Perform a simple test by walking a known distance and compare the results with the step count on your watch. This can help identify if there is a discrepancy. - Ensure there are no accessories or external factors that might interfere with the watch’s sensors, such as excessive moisture or debris on the sensors. - Sync your watch with your phone to ensure all data is updated. If issues persist, try restarting your watch and phone, or performing a factory reset on the watch as a last resort (ensure to back up any important data first).
