Original topic:

Galaxy watch 46mm - floor counting stopped after update

(Topic created on: 06-16-2021 10:59 AM)
adi1990vyas
Active Level 5
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With the recent update from samsung on the galaxy watch 46mm, seems they are limiting features so as to force us buy newer versions. 

With the R800XXU1FUD1/R800OXA1FUD1 update on may 3 2021, the watch and the samsung health app doesn't show the floor counting option. 

It's not that watch doesn't support, before this update was working well.

Samsung please please restore the same
4 Comments
whats-in-a-name
Active Level 4
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Hi, there are some watch faces that show Floor Count on the watch. Did you see if they have stopped updating too ?

If yes it is really something that needs to be brought back, in any case there is no reason why a working feature should be disabled by an update (unless it was showing bugged results ?)

 

adi1990vyas
Active Level 5
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The watch face with floor count works.. there are samsung watch face itself which show floor count, but other than the watch face it is reflected nowhere
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adi1990vyas
Active Level 5
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There were no bugs i could find when it was working.. it was flawless back then
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cs-member13
Expert Level 1
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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