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12-25-2024 08:26 AM in
WearablesDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you kindly perform the following steps to resolve the battery-draining issue.
There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption.
● Galaxy watch draining issue: https://www.samsung.com/in/support/mobile-devices/reduced-battery-life-on-your-samsung-galaxy-watch/
● Inspect the watch and charger for physical or liquid damage.
● Use only Samsung-approved chargers and accessories, which are specifically designed for the device. The Watch cannot be charged properly with a third-party charger.
● Perform a diagnostic- If your watch is paired with a Samsung phone, you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition.
● Turn off the Watch always on.
● Turn off voice wake-up in Bixby or Google Assistant.
● Customize your notification settings: From your phone- Galaxy Wearable app >Watch settings or the SETTINGS tab > Notifications > Advanced notification settings > switches > Show with details and Turn on screen.
● Do not expose your watch to temperature extremes. Exposing your watch to very cold or very hot temperatures can shorten the watch's battery life and could lead to damage. Close all the background running apps when not using them.
● Galaxy watch disconnect issue: Reset Galaxy fit Watch:-
Path: Home key> Quick settings panel> More options (the three vertical dots)> Reset icon at the bottom> Reset.
For a Gear S2, swipe to and tap Gear info from Settings. Next, tap Reset Gear, tap Factory reset, and then tap Done.
● Reset the watch using the Galaxy Wearable app:
Path: Galaxy Wearable app> About band> Reset band> Reset.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
