Original topic:

Galaxy watch 4 classic One UI 5 update caused many issues

(Topic created on: 09-27-2023 09:49 PM)
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AhmedHTT
Active Level 1
Options
Wearables
I was really happy to get the update because of the many features but I noticed that the watch keeps disconnecting from the phone. Even when I am using galaxy wearable app onthe phone its keeps disconnecting and connecting all the time while receiving notification for every time. Also the battery drain is insane. Now even while I am not wearing the watch its drain insanely quick. Before I was used to charge the battery fully before I sleep to remove it from the charger then wake up with a full battery. Now I did the samething, but I woke up to approximately empty battery. I tried to restart the watch but nothing happened. I tried to reset the watch completely but still had the same issue. I unpaired it from the phone too, but still with the same problem. I forgot to mention that I feel it became slower too. I am really disappointed and hope that they might fix the issues. 

Please note that I am using S22 ultra with the last update available

Update:
I wiped the cache partition of the watch through the safemode and fortunately most of the issues was solved. The issue with battery drainage is fixed and the disconnecting issue too is solved now. But I noticed that some of the notifications gets delayed by couple of minutes. Like I notice I get a notification on my phone but wait sometime until I get the notification on my watch. 
6 Comments
VikrantTambade
Active Level 10
Wearables
Hi,
Wipe your Watch's cache partition through recovery mode. It should solve your problems.
AhmedHTT
Active Level 1
Wearables
I wiped it after I saw your post yesterday, so now I am testing it again. Hope every thing will be fine now
VikrantTambade
Active Level 10
Wearables
Good 👍 It will be...
MOQBALI
Expert Level 1
Wearables
I'm sorry to hear about the troubles you're facing with your Galaxy Watch after the update. It sounds like there are multiple issues at play here. Given the range of problems you're encountering, it's possible that there may be a software glitch or compatibility issue between the update and your specific device.

Here are a few suggestions you could try:

1. **Check for Further Updates**: Keep an eye out for any additional updates for both your Galaxy Watch and your Galaxy S22 Ultra. These updates may contain bug fixes for the issues you're experiencing.

2. **Contact Samsung Support**: Reach out to Samsung's customer support team. They may be aware of these issues and could provide specific troubleshooting steps or information on upcoming fixes.

3. **Community Forums**: Sometimes, other users may have encountered similar problems and might have found workarounds or solutions. You can check Samsung's community forums for any threads related to these issues.

4. **Feedback to Samsung**: Consider providing feedback to Samsung about these problems. This can help them understand the extent of the issue and prioritize it for future updates.

5. **Monitor Battery Usage**: You can check the battery usage in your device settings to see if any particular app or process is consuming an unusually high amount of power.

6. **Factory Reset (if comfortable)**: While it's a more drastic step, doing a factory reset on both the watch and your phone could potentially resolve any software conflicts.

Remember, it's important to make sure all important data is backed up before attempting a factory reset.

I understand your frustration, and I hope that Samsung addresses these issues in future updates.
AhmedHTT
Active Level 1
Wearables
Thanks for your advice. I already factory resest the watch by force as I couldnt repair it to my phone. So now I wiped the cache partition and hope for the best
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Samsung_specialist
Community Manager
Options
Wearables

Hello,

Kindly make sure to reset the watch from Samsung wearable app > about watch > reset watch. Make sure that you're charging it using the its original charger. However, you should also reset all the settings from the settings >General/ General management> Reset > Reset all settings. Otherwise, we recommend visiting the service center directly.

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