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Original topic:

Galaxy buds3 pro

(Topic created on: a month ago)
197 Views
Lekhnath
Active Level 3
Options
Wearables
My Galaxy Buds3 Pro's right side just stopped working today, and the sound is super low, plus ANC isn't working either. Any ideas how to fix it?
5 Comments
itsking19
Active Level 6
Wearables
My Galaxy Buds 3 Pro also have this issue, the right bud stops working randomly or the sound gets super low, Sometimes turning off Bluetooth and connecting them again works but this is an big issue
Lekhnath
Active Level 3
Wearables
Tried all the recovery tips, but no luck! 😩 Thankfully, I still have a warranty. Hoping Samsung can fix this or replace it! #Warranty #Samsung #Issue
0 Likes
itsking19
Active Level 6
Wearables
Hopefully they help you out with this issue! Goodluck 🙏
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Samsung_specialist
Community Manager
Options
Wearables

Thank you for contacting Samsung Gulf Electronics.

We understand that your Galaxy Buds3 Pro right earbud has stopped working properly, with low sound output and ANC not functioning as expected.

Kindly try the following troubleshooting steps:
• Place both earbuds in the charging case and ensure they are fully charged
• Clean the earbuds gently, especially the speaker mesh and charging contacts
• Reset the earbuds via the Galaxy Wearable app:
Galaxy Wearable > Earbuds settings > Reset
• Forget the device from Bluetooth settings and pair again
• Update the earbuds software via Galaxy Wearable app
• Test the earbuds with another device to confirm if the issue is device-related

If the issue persists after performing the above steps, we recommend visiting a Samsung service center for further inspection:
https://www.samsung.com/ae/support/service-center/

You may also contact us here for additional support:
https://www.samsung.com/ae/support/contact/ 

0 Likes
Lekhnath
Active Level 3
Wearables
Got my replacement right-side bud! Thanks, Samsung Electronics, for the great service. 🎧 #Samsung #Electronics #Service