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Original topic:

Galaxy buds

(Topic created on: 05-27-2021 07:48 AM)
simba192
Beginner Level 2
Options
Wearables
Hello everyone, only one of my galaxy buds are connecting, can someone help me

1 Solution


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Solution
Maps_sam07
Moderator
Moderator
Options
Wearables

Hi simba192

 

Please try the following steps to troubleshoot your buds.

Try pairing the Galaxy Buds with any other smartphone to make sure if the issue is with the Buds or with the device itself. If you don't face any issues while pairing the Galaxy Buds to another smartphone, then you might have to perform a Network reset on your Android device.

Reset Galaxy Buds:

Open the Galaxy Wearable app, select the About Earbuds option at the bottom, and select Reset Earbuds. The Galaxy Buds need to be paired with the device to perform a reset.

Restart the Galaxy Buds:

If the Galaxy Buds touch pad won't work, or they are otherwise unresponsive, you can restart the Galaxy Buds by putting each of the earbuds into the respective slots in the case and remove them after at least 7 seconds. Keep the case open while restarting

 

If the issue still persists you can take them to the service center for an assessment. Visit the link below to locate a center near you. 

https://www.samsung.com/za/support/service-centre/

 

 

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Solution
Maps_sam07
Moderator
Moderator
Options
Wearables

Hi simba192

 

Please try the following steps to troubleshoot your buds.

Try pairing the Galaxy Buds with any other smartphone to make sure if the issue is with the Buds or with the device itself. If you don't face any issues while pairing the Galaxy Buds to another smartphone, then you might have to perform a Network reset on your Android device.

Reset Galaxy Buds:

Open the Galaxy Wearable app, select the About Earbuds option at the bottom, and select Reset Earbuds. The Galaxy Buds need to be paired with the device to perform a reset.

Restart the Galaxy Buds:

If the Galaxy Buds touch pad won't work, or they are otherwise unresponsive, you can restart the Galaxy Buds by putting each of the earbuds into the respective slots in the case and remove them after at least 7 seconds. Keep the case open while restarting

 

If the issue still persists you can take them to the service center for an assessment. Visit the link below to locate a center near you. 

https://www.samsung.com/za/support/service-centre/

 

 

View solution in context

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