Active Level 4
I recently received my buds pro for s21+ offer. The earbuds are ok. Sounding good although I won't say it sounds like a 5k headphones only.  
My actual problem is with case. The hinge of case feels very feeble, top lid is shaking. This happens right of the box. It feels like it is gonna break any second. Should I be worried? Shall I visit service center for this?
1 Comment
Expert Level 1

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support