Original topic:

Galaxy buds 2 pro hurting ears

(Topic created on: 01-25-2024 11:05 PM)
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Jithmohan
Active Level 3
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Wearables
I am using buds 2pro since last one week. It cannot use more than 15 minutes continuously, hurting my ears badly. I tried all 3 ear tips(S,M, L) but no use . Does anyone have same problem? 
2 Comments
Rinsoy
Active Level 6
Wearables
I have the same issue with the previous modl buds pro... buds 2 pro is perfect for me 🙂
Samsung_specialist
Community Manager
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Wearables

When you wear canal-type earphones including Buds Pro for a long time, the humidity increases inside your ears and it may cause skin irritation or contact dermatitis such as inflammation of the outer ear. It can also occur when using other manufacturers’ canal-type products.
If you feel ear pain or skin irritation occurs while using the earbuds, please immediately stop using the device and visit your doctor for consultation.
And we recommend removing earbuds periodically from your ears so that the humidity inside the ears can be lowered when using the device for a long time.
After prolonged wearing Buds Pro please dry your ears and, clean the earbuds and ear tips regularly to prevent any problems.
Samsung has continuously managed the harmfulness of product materials according to internationally restricted substances and substances with controversial hazards. In addition, we are verifying compliance with international environmental regulations with an externally accredited international testing institute.