Original topic:

Galaxy buds 2 pro Charge problem

(Topic created on: 11-01-2023 06:15 PM)
456 Views
iamsupro
Active Level 6
Options
Wearables
Hello team I have bought buds 2 pro. But often I am seeing that the charging is quite different on 2 buds. Why this is happening? Look at the picture left one has 62% whereas right one has just 14%. How this is possible! I am worried.

image


6 Comments
Anikroyale
Expert Level 5
Wearables
Can you try turning off 360 audio and check for a few days? It might sound absurd but just check and revert back with the results.
0 Likes
iamsupro
Active Level 6
Wearables
Umm! Okk 😅. Will try
0 Likes
Sáyân15
Expert Level 5
Wearables
No need to worry about. Even this happens with my Galaxy Buds Live...
0 Likes
iamsupro
Active Level 6
Wearables
But isn't it kinda wierd!
0 Likes
cs_member10
Moderator
Moderator
Options
Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query kindly perform the following steps to resolve your issue.
For Galaxy buds:
1-Kindly open the Galaxy Wearable App.
2-Tap on General.
3-Reset.

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
iamsupro
Active Level 6
Wearables
Is the service chargeable? My product is in warranty period
0 Likes