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Original topic:

Galaxy Watch Active 2 Music Player Broken?

(Topic created on: 04-24-2022 07:36 PM)
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CCW
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Wearables

A recent update seems to have caused disconnect on my Active 2 watch music player/controller.  I use four different audio listening apps on my phone, a Galaxy S20 FE 5G.  In the past, I could stop/start whichever one was currently active on my phone with my watch.  Now, I must reboot my phone each time I change players for the watch to control that player.  If I walk out of Bluetooth range and the watch disconnects, I must reboot my phone to get my watch to connect/control to the music player.  The watch itself connects/re-connects via Bluetooth without a problem.   A restart of the watch does not fix the problem.  The Music app  on the watch displays "Unknown" until I reboot my phone.  If I touch the "Open app" button at the bottom of the watch music player screen, then touch the three dots on the right, it displays a large Music Player button.  I can then scroll through the four audio/music players on my phone, but choosing the current player that is in use on my phone does nothing.  The watch Music Player screen still says "Unknown" and  with the small "Open app" button at the bottom.  Other functions between the phone and watch are working normally, notifications, fitness tracking (both Samsung Health and MapMyRun).

I don't know if the problem is on my phone or my watch.  Both devices show the firmware is up to date.  The Music app on my watch says it is up to date, version 2.4.57. 

Is anyone else experiencing this? This is the most used app on my phone, so without it, my Active 2 watch becomes, well, just a way to see what time it is.

If I am doing something wrong, can someone tell me how to reconnect my audio world?  Thank you!

10 Comments
CCW
Active Level 1
Wearables

OK, now the whole problem appears to be fixed.  I don't know if it was the latest Samsung Android update I received  two days ago or the Samsung watch plugin update for my phone four days ago (I suspect the latter), but I no longer have to reboot my phone if I start/re-start my watch.  Thank you, Samsung!

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