Original topic:

Galaxy S3 Frontier Sensor NOT WORKING

(Topic created on: 05-15-2019 12:19 PM)
1359 Views
hismayilov
Active Level 2
Options
Wearables

Dear Samsung Team

Now on my watch, Galaxy S3 Frontier, heart rate measurement and step counting is not workig.


Copy paste solution not accepted.

  • Watch updated,
  • Watch resetted,
  • No any new app installed
  • Phone android S7 Edge ( world the worst  phone ) updated
  • Phone app ( wearables) updated
  • Fully charged
  • Fully discharged
What is next problem i will vome across ?.
Battary - it is problem
Sensors - it is problem
 
Let me guess next time each 1 minute will be 55 seconds ;) 
 
Give me solution. I paid this phone, didnt get as a promotion tool on street. 
 
Thanky for thinking about you customers. ( this is wish )
0 Likes
11 Comments
Wearables
What error do you receive during heart rate or step count monitoring?
0 Likes
hismayilov
Active Level 2
Wearables

MittuVichu . Did you asked question just for to be asking question ? 

 

0 Likes
Wearables
You haven't mentioned in the post what's the error you are facing.
What can we understand from a post saying Heart rate and stepcount not working.?
Any way from the comments you added later, what we understand is your watch is having hardware issues. Contact the nearest samsung service centre to get it fixed instead of saying samsung doesn't cares. I am a happy user of samsung. 5 days before I have visited samsung service centre with my Note 9 which was having camera issue. They replaced the camera in half hour.
0 Likes
hismayilov
Active Level 2
Wearables
no infrared light activated on back of watch
0 Likes
hismayilov
Active Level 2
Wearables
+1
0 Likes
hismayilov
Active Level 2
Wearables
any nwes?
0 Likes
hismayilov
Active Level 2
Wearables

+1 

hey Samsung +1 means that you are not able to find a solution for your money owner. 

Shame on you

 

0 Likes
hismayilov
Active Level 2
Wearables

Tear Samsung,

 

is there anyone around? dont you support you mony owners (a.k.a. customer) after salling you not well engineered devices. ?

please have a look my form entries.  ? dont you really understand the situation ? 

khuram24
Beginner Level 2
Wearables

I am facing same issue. No light from HR sensor. Tried the Test Mode and Sensor Hub test Fails! I have hardly used my watch so this definitely happened because of software updates. Samsung will be losing a lot of customers soon.

0 Likes