I went to the 1st floor twice and even stayed there for about 2 minutes each time, but the "Floors Climbed" count still shows zero. Sometimes, floor counting is completely inaccurate, and other times, it works perfectly.
Problem 2:
At night, the oxygen level (SpO2) sensor remains on continuously, and the light stays on throughout the night. Even after waking up and walking for about 5 minutes, the light stays on until I interact with the band (e.g., check time or steps). Only then does the light turn off.
Problem 3:
In the morning, if I walk without first interacting with the band, no steps are counted—not even a single one. As soon as I use the band for anything like checking the time or steps, step counting starts working properly.
Problem 4:
The battery drain at night is inconsistent. Sometimes, it drops only 5%, and other times it drops 10–15%, even though all settings remain the same. During the day, battery drain is more stable—around 5%. The only difference is that SpO2 is enabled at night, but even then, the battery usage should not vary this much.
For your reference, I purchased this band on 25 June 2025, and all these issues have been occurring despite using it properly and keeping the settings consistent.
In all the above cases, I’ve always worn the band snugly and correctly on my wrist.
Thank you bro But I don't understand wat samsung are trying to do What's the point of buying a samsung band by investing 3k If a boat or a fire bolt smart watch under 1k can do the same
At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.
We understand that you are facing multiple issues with your device. To ensure that we can provide you with the best possible assistance, we would request you please visit the nearest service center for a physical inspection of your device.
