Galaxy Buds3 Pro issue

[Sharmyyy]

Last night, I was perfectly using my buds.

This morning, I tried to use it, it won't connect at all. I know it still have battery, case have also.

So I tried checking the wearables app, but to my surprise they have removed Buds in the option and prompt says I can check the settings thru Bluetooth settings. So I did.

Still, it won't connect. It should connect immediately cause my phone is the only connected device on it.

So I searched online, and forum says I should do a reset on my buds. So I did.

I reset.

I do the unpair then pair again method.

But... it won't search my buds anymore.

I mean, buds is not appearing on scan!

So I' regretting unpairing it.

Still have battery so it should really be scanned.

Anyone have same issue?

[Sharmyyy]

Turns out you need to download a specific apps/system from the store so it will give you the buds setting straight to your 'settings'.

I contacted support in the morning and they didnt say this, they jist told me to go ro the nearest center.

Seems like they don't know what to do with this kind of problem.

[mZoOnY]

Remove it from the paired devices then add again

[Sharmyyy]

I did that. And I never saw the buds that time until I found out myself by scrolling through playstore if maybe there is an app for the buds, and THERE IS already! Hahahaha need to download those 2 apps or system so it will give you the buds setting on your actual phone settings. New things they don't explain properly when there is a change.

[Sharmyyy]

The prompt just say like this. I spent long time to check and check every single thing on my settings hahaha

[Samsung_specialist]

We're sorry to hear about your experience.

To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Go to the Settings => select Device Care =>Optimize now.
3. Settings > General management > Reset > Reset network settings > Reset settings > Reset.
4. Run a diagnosis test via Member app :
Download Samsung member app from Galaxy store then open the app => diagnosis => Phone diagnosis.
5. Check if you need to restart your earbuds.

For more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/what-to-do-if-my-galaxy-buds-do-not-connect-proper....

If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.