Galaxy Buds3 Pro Showing as “Lost” – Need Help

[Rjdestiny]

Hi everyone, 

I’m facing an issue with my Galaxy Buds3 Pro, purchased brand new last month from an official Samsung store in Sharjah. 

Initially, it worked fine, but after about a week, every time I connect the buds, they show as “lost” and display a message asking me to contact the owner — along with my own email ID. 

I have already: 

- Visited Samsung service centers multiple times 

- Completed all troubleshooting steps suggested by support 

- Checked the Samsung Find app (the buds are not showing there) 

Still, the issue remains unresolved. 

At this point, I feel the device might be defective. Has anyone faced a similar issue? Any solution or guidance would really help.

[Shahzaib-Ali-hai]

Try to pair with some other android abd with some other Galaxy. If possible.

[Rjdestiny]

while i was at the samsung store, the technician did that too. he too got the same lost message on his phone.

[Shahzaib-Ali-hai]

So may be it is a defective piece.

[Shahzaib-Ali-hai]

Return them if it is in warranty.

[Rjdestiny]

Yeah me too prefer that. I bought it last month only. #samsung_specialist any comments??

[Shahzaib-Ali-hai]

When did it first happened?

[Shahzaib-Ali-hai]

May it is mark lost there.

[Samsung_specialist]

Thank you for sharing the details, and we sincerely apologize for the inconvenience.
Based on the message shown (“This device has been claimed to belong to someone else / marked as lost”), this indicates that the Galaxy Buds are still linked to a Samsung account and have Find (Lost Mode) enabled.

Kindly note:

• This status is controlled by the account that originally registered the device
• It cannot be removed locally if the device is still associated with another Samsung account.

Since you confirmed:

• The device was purchased new
• It is not appearing in your SmartThings Find
• Resetting and re-pairing did not resolve the issue

We recommend the following:

1. Ensure you are logged in with your Samsung account on Galaxy Wearable / SmartThings
2. Try adding the device again while connected to the internet
3. If the issue persists, this case requires official verification and handling
4. As this may indicate a device/account linkage issue, kindly visit the nearest authorized service center with:
   
   • Proof of purchase (invoice)
   • Device and packaging

You may locate the nearest service center using the following link:
https://www.samsung.com/ae/support/service-center/ 

We appreciate your patience and understanding.